Terms & Conditions
Welcome to Soul Love. These Terms & Conditions outline the rules and regulations for the use of our website and services. By accessing or using our website, you agree to be bound by these terms.
1. General
Soul Love is an online fashion store based in Penang, Malaysia. We specialize in modern oriental apparel and accessories. By placing an order on our site, you agree to provide accurate and complete information and to comply with all applicable laws and regulations.
2. Products & Pricing
All product prices are listed in MYR (Malaysian Ringgit) and are inclusive of applicable taxes unless stated otherwise. We reserve the right to change prices, products, and descriptions at any time without prior notice.
3. Orders & Payment
Orders are confirmed upon successful payment. We accept major payment methods, including credit/debit cards and FPX online banking. We reserve the right to cancel or refuse any order due to stock availability or suspicion of fraudulent activity.
4. Shipping & Delivery
We ship within Malaysia and selected international countries. Delivery times are estimates and may vary due to unforeseen circumstances. Soul Love is not responsible for delays caused by couriers or customs.
5. Returns & Exchanges
We accept returns or exchanges within 7 days of receipt for unworn, unwashed items with original tags attached. Sale items are non-returnable unless defective. Return shipping costs are the customer’s responsibility unless the item received is incorrect or faulty.
6. Intellectual Property
All content on this website, including images, logos, designs, and text, is the property of Soul Love and may not be used without permission.
7. Privacy
We value your privacy and are committed to protecting your personal information. Please refer to our Privacy Policy for more details.
8. Limitation of Liability
Soul Love shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our site or products.
9. Governing Law
These terms are governed by the laws of Malaysia. Any disputes will be resolved under Malaysian jurisdiction.